PRIVACY - All information given to us is strictly confidential. We will not sell or share your contact information with anyone. We only use this knowledge to respond to your requests.

REFUNDS & RETURNS - We will make every effort to satisfy our customers. Please let us know immediately of any problems. Claims must be made within 24 hours of receipt of your order.

WORM SALES ARE FINAL. Refund or replacement will be made at our discretion.

OTHER PRODUCTS will be refunded upon their return to us, minus s/h costs.

SHIPPING SCHEDULE - Live orders usually shipped on Mondays & Tuesdays. Please allow two weeks (at most) for delivery, especially during extreme heat or cold.

SPECIAL REQUESTS - Let us know your need and we will do our best to accomodate you.